Chris Polin had been working as a project manager in the construction industry when he recognised the need for a solution to the frustration, stress and expense involved in managing defects during the post construction phase.
”It’s one of the most emotional, stakeholder-intensive parts of construction,” says Polin, adding, “because it’s driven by the customer (end user). The traditional process involves multiple, usually unqualified people – and the entire process is widely referred to as ‘painful’, inefficient, frustrating and very chaotic, costing everyone in the process time, resources and money.”
Today, most construction professionals employ unqualified and inexperienced administrative staff to run this process using spreadsheets, and an array of PDFs, images, text messages, phone calls, emails, site meetings and any means necessary!
However, with digital quickly transforming the construction business, and armed with a deep understanding of the business, the team at DLP Manager have built a world-class digital workflow software system purpose built to automate, record, manage and progress defect resolution quicker and more effectively.