Chris Polin had been working as a project manager in the construction industry when he recognised the need for a solution to the frustration, stress and expense involved in managing defects during the post construction phase.
”It’s one of the most emotional, stakeholder-intensive parts of construction,” says Polin, adding, “because it’s driven by the customer (end user). The traditional process involves multiple, usually unqualified people – and the entire process is widely referred to as ‘painful’, inefficient, frustrating and very chaotic, costing everyone in the process time, resources and money.”
Today, most construction professionals employ unqualified and inexperienced administrative staff to run this process using spreadsheets, and an array of PDFs, images, text messages, phone calls, emails, site meetings and any means necessary!
However, with digital quickly transforming the construction business, and armed with a deep understanding of the business, the team at DLP Manager have built a world-class digital workflow software system purpose built to automate, record, manage and progress defect resolution quicker and more effectively.
Welcome to DLP Manager. Smarter defects management.
Why DLP Manager Works
Save time spent on defects with the proven construction management system that works.
The process for resolving even the smallest defects, can involve many stakeholders, and be frustrating and expensive.
With defects costing 4 -10% of construction costs, and thousands of defects reported up to 10 years during the Defects Liability Period – it’s a stakeholder intensive process that can cost your business time, money and reputation.
Even the smallest defects involve 5 stakeholders and at least 8 steps:
The Solution:
DLP Manager’s Post Construction Management System
Why DLP Manager Works
Save time spent on defects with the proven construction management system that works.
The process for resolving even the smallest defects, can involve many stakeholders, and be frustrating and expensive.
With defects costing 4 -10% of construction costs, and thousands of defects reported up to 10 years during the Defects Liability Period – it’s a stakeholder intensive process that can cost your business time, money and reputation.
Even the smallest defects involve 5 stakeholders and at least 8 steps:
Owner logs a defect with developer or strata.
Developer or strata sends to builder for review.
Builder liaises with sub contractor via email.
Sub contractor contacts owner to arrange a time.
Sub contractor accesses premises to rectify defect.
Sub contractor takes photos & emails to office.
Sub-contractor office formats the rectification & sends to builder.
Builder sends on completed unstructured email to the developer
The Solution:
DLP Manager’s Post Construction Management System
Why You Need DLP Manager
DLP Manager. Smarter Defects Management.
Every stakeholder benefits from DLP Manager
BUILDERS
Saves time and overheads by 90%+, while creating valuable data for better business decisions.
DLP Manager has completely revolutionised our defects management. We are on top of defects and our clients have noticed how quickly and efficiently we are now able to rectify defects. DLP Manager is hands-down the best solutionand we can’t recommend it highly enough. ”-Probuild
DEVELOPERS
A system that streamlines a costly process and puts customer satisfaction first. DLP Manager instills customer confidence and helps build your reputation.
Defect management is a uniquely challenging part of the business, and we no longer rely on spreadsheets or existing project management software tools for this. DLP Manager keeps every stakeholder accountable, every step of the way to closeout.”-Greenland Group, Australia
CONTRACTORS
Ensures access to instructions, plans, documents and appointments to efficiently plan and deliver on objectives.
The communication tools inside DLP Manager allow us to easily review, manage and schedule the defect with the owners. Allows us to better manage our teams on the road.”-Heyday
STRATA / BUILDING OPERATORS
Easily deliver high customer services levels through easy scheduling and maintenance.
DLP Manager has made a frustrating process so easy for us and the owners, by ensuring the defect is properly captured, communicated and completed – all within the one platform.”-Pacific Building Management
OWNERS
Easy access to report defects, quick response and status reports for confidence and customer satisfaction.
I own multiple units as investments throughout Sydney, the defect process has always been very messy when buying new units. I have found the DLP Manager process and platform at my unit in Greenland has made my life and this process so easy.”-Unit owner – Greenland centre
As a property manager managing multiple properties, DLP Manager help’s me navigate the tricky post construction process by being able to monitor & manage all my defects over a number of units at the largest residential tower in Sydney, I have and will continue to recommend DLP Manager too numerous other buildings in which I manage multiple properties as I find their platform the most transparent and easy to manage with my clients .”-RMA Real Estate