Smarter Defects Management for the post-construction era

DLP Manager is the only truly customer-first digital platform transforming how the construction industry handles the Defects Liability Period (DLP) – a notoriously complex and stakeholder-intensive phase of residential projects.
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Modern apartment building with labels showing construction issue percentages: Electrical 47.5%, Water proofing 15.25%, Mechanical 6.25%, Doors & windows 5%, Amenities 3.75%, Fixtures & fittings 3.75%, Plumbing 3.65%, Landscaping 2.75%. Inset photo of two construction professionals, one in a hard hat and safety vest pointing while the other holds a tablet.

Identifying the core issues that are plaguing the industry

Handling disputes during DLP is notoriously inefficient – defects can involve five stakeholders and at least eight process steps.

With defects accounting for 4–10% of construction costs and thousands potentially logged over a decade, mismanagement becomes a significant risk to time, money, and reputation.

DLP Manager turns this challenge into an opportunity. It empowers project teams to manage even large volumes of defects gracefully – eliminating spreadsheets, streamlining workflows, and freeing teams to focus on their next project.

Trusted by leading Builders and Developers

Designed for clarity, accountability, and efficiency, DLP Manager represents a fundamental shift from analog chaos to structured post-construction control.

Speed

Automates defect handling at scale, even when managing a single issue or thousands across buildings.some text inside of a div block.

Clarity

Defects are captured precisely from the outset – no miscommunication, no wasted effort.

Transparency

All relevant parties – including owners, builders, developers, strata managers, and subcontractors – participate from report to resolution.

Accountability

Tracks every step via an intuitive Traffic Light system, supported by workflows, alerts, and real-time reports that highlight trends and bottlenecks.

Trusted by leading Builders and Developers

"The most important thing for me is the data collected about the types of defects we are receiving, so we can improve on the next handover. All our projects will be in DLP Manager from Pre-Settlement Inspections to the end of the defect period moving forward."

Peter Tabet
QA Manager, Ceerose

"From our initial trial to onboarding all our latest projects – we have basically overhauled how we manage defects and are looking to implement this for the whole business."

Nick Bouziotis
Project Manager, Mulpha Australia

"Since incorporating DLP Manager, we’ve seen a remarkable improvement in the consistency and efficiency of our processes. It’s transformed the way we manage quality and has lifted the standard of our delivery across the board. I won’t manage a project defect liability period moving forward without it."

Renia Cox
Client Liaison Manager, Mulpha Developments

"DLP Manager helped us raise the bar in defect management. The clean SBBIS report speaks for itself. We delivered Spring Square with confidence and clarity across all parties involved. This resulted in the returns of retention on time. And a happy developer."

Peter Hughes
Maintenance Manager, Westbourne Constructions

"With The Waterfront Project coming onboard with DLP Manager, we have changed the way we conduct our Pre-Settlement Inspections. This has created far greater efficiencies in our organisation and across our internal teams."

Grace Bogomiagkov
Asset & Post Completion Manager, Urban Property Group

"DLP Manager hasn’t just streamlined defect management, it’s raised the standard of delivery. It’s now a core part of how we manage quality at Ingenia going forward."

Josh Rhodes
Project Manager, Ingenia (VIC)
DLP Manager is on a mission not just to solve a logistical headache – but to restore confidence in construction. By helping builders stay efficient, transparent, and accountable during the warranty phase, the platform is reshaping industry standards – one defect at a time.
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