With construction profit margins becoming narrower, and legislated quality standards in place, digital transformation is now an essential for brand such as Frasers to be at the forefront of consumer confidence, reputation as well as profitability.
A case study conducted by Probuild revealed that compared with their previous method of handling defects, switching to DLP Manager enabled them to maximise efficiency – saving administrative time spent
on defects by 96%, resulting in an 80% cost savings.
Probuild and Frasers Property Australia are two of Australia’s leading builders and developers respectively. The mutual goal for both companies is to set the industry standard in the post construction phase, through collaboration and by providing premium customer service.
DLP Manager was approached by Probuild to manage the post construction phase of their recently completed Edmondson Park project, comprised of four buildings of 240 apartments in total.
Their existing processes and technology were limited to traditional methods which relied on administrative staff, spreadsheets and emails to manage the hundreds of minor defects reported by customers during the period. They found this to be both inefficient and ineffective in managing customers and stakeholders to resolve defects.